Free standard delivery, Australia-wide, on every order. If your delivery falls in a regional or remote area outside our standard network, we'll be in touch to confirm any additional delivery charge before your order is dispatched.
Standard Delivery
Standard delivery is via courier and is a front door or building entrance drop-off.
- In-stock items: dispatch within 1–3 business days.
- Interstate deliveries travel via our weekly scheduled freight run, so timing is based on the next available departure.
- Made-to-order, pre-order & custom orders: approximately 10–14 weeks.
- Maison del Sol concrete furniture: made to order — dispatching January 2027. This is the expected dispatch month, not the delivery date. Delivery follows dispatch, and timing depends on your location (see the delivery ETAs below, which apply from dispatch).
Please note: the timeframe above for made-to-order, pre-order and custom pieces is our best estimate based on current production and supply schedules. As these items are individually crafted or sourced for you, occasional delays can arise from factors outside our control — such as material availability, supplier lead times or freight disruptions. If this affects your order, we'll keep you informed every step of the way.
Delivery ETAs of in-stock items, from dispatch:
- Metro VIC: approximately 4–6 business days
- Regional VIC: approximately 4–7 business days
- Metro NSW: approximately 5–10 business days
- Metro QLD: approximately 8–12 business days
- Metro WA: approximately 8–12 business days
- Metro SA: approximately 8–12 business days
- Other regional or interstate areas: approximately 8–12 business days, depending on location
Delivery timeframes are estimates only and may vary based on an item's stock level, expected arrival and delivery location.
We reserve the right to decline delivery to far outlying or unserviced areas — in such cases a full refund will apply, and you're welcome to arrange your own delivery or collection instead.
White Glove Delivery
Want us to take care of the heavy lifting? Upgrade to Maison Blanc White Glove Delivery for an enhanced experience — including advance notice, room-of-choice delivery, unboxing, installation and removal of packaging. Availability and pricing vary by location and product. Select or request White Glove Delivery at checkout where available, or contact us before ordering.
Lighting items are delivered as a drop-off only and do not include White Glove delivery or installation.
Access & Delivery Conditions
- Deliveries are made to ground floor only. For multi-storey buildings, our delivery team will use their discretion as to whether an item can be safely moved to your desired location. If access is deemed unsafe or unfeasible, the delivery may be unsuccessful and charges may apply; if access is feasible but requires additional work, this will be billed directly to you.
- Please confirm in advance that your item will fit through all access points — lifts, stairways, hallways, doorways and around corners — into your preferred location. Check the dimensions listed on our website against your space before ordering, and clear delivery paths and any existing furniture ahead of time. See our Will It Fit? guide.
- Extremely heavy, oversized or fragile items may require additional delivery personnel, which can incur a surcharge.
- Please ensure parking is available within approximately 10–20 metres of your front door — our delivery team isn't able to carry items an unreasonable distance from the vehicle.
- Someone must be present to receive and sign for the delivery.
- We're unable to deliver to PO boxes.
Shipping Costs & Insurance
You agree to pay any shipping and handling charges presented at checkout. These costs include insurance covering loss, theft or damage in transit. Your order is covered while in our possession or that of our nominated delivery partner — this cover ends once your order is delivered, signed for, or an "Authority to Leave" is agreed. This does not apply to Showroom Pick-Ups (see below).
Delivery Notice & Missed Deliveries
We'll provide ample notice to the mobile number on your order ahead of your scheduled delivery. Please make sure your contact details are correct and let us know of any changes before delivery — if a delivery can't go ahead because you weren't available, or because of incorrect contact details, a redelivery fee will apply.
On Arrival
Inspect your order and report any transit damage within 24 hours with clear photos. See Returns & Refunds.
Showroom Pick-Up
Prefer to collect in person? Items can be picked up from our Melbourne showroom — 27 Central Ave, Sunshine VIC 3020, open 7 days, 9:00am–5:00pm, by appointment only.
Items collected from our showroom must be inspected by the recipient at the time of pick-up and signed for as received in the condition collected. Showroom pick-ups void the Lifetime Structural Warranty and any other guarantee on the item — once an item leaves our premises we have no control over how it's handled, and we can't be held responsible for any damage or loss after collection. By collecting an item from our showroom, you accept these terms.