Refund policy

Name: Maison Blanc
Address: 27 Central Ave, Sunshine, VIC, 3020, AU
Telephone: 0403 756 077

We want customers to feel confident when purchasing from Maison Blanc.

Change of Mind

Change-of-mind return requests may be made within 14 days of delivery or collection.

To qualify for a change-of-mind return, the product must be:

in perfect condition
uninstalled and unused
undamaged
unassembled where applicable
in resalable condition
returned with its original packaging
returned with all components and accessories

Maison Blanc must approve the return before the product is returned.

The customer is responsible for the cost of return freight for change-of-mind returns — this covers sending the item back to us.

A 25% restocking fee applies to approved change-of-mind furniture returns to cover inspection, handling, repackaging and administration.

Original delivery charges are non-refundable for change-of-mind returns.

Items Not Eligible for Change-of-Mind Returns

Change-of-mind returns are not available for:

custom products
made-to-order products
specially ordered products
personalised products
clearance or final-sale products where clearly disclosed before purchase
products that have been used
products damaged after delivery
products returned without sufficient original packaging where this prevents safe resale

Nothing in this policy limits any rights available to customers under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If a product is faulty, significantly damaged on arrival, incorrectly supplied or otherwise covered by the Australian Consumer Law, Maison Blanc will provide the remedy required under applicable Australian consumer law.

Depending on the circumstances, this may include:

repair
replacement
refund

Where Maison Blanc is responsible for the issue, customers will not be required to pay return freight where they are legally entitled to have that cost covered.

Natural Stone

Marble, travertine and other natural stone products are made from natural materials.

Natural characteristics may include variations in:

colour
veining
pattern
texture
pores
surface characteristics

These variations make each natural stone piece unique and are not automatically considered manufacturing defects.

This does not exclude genuine faults, defects or damage.

Product Images

Please understand that all images used are for illustration purposes only. Due to the natural variation in stone colour, veining and pattern, and differences in screen display, the product you receive may vary slightly from the images shown.

Refund Processing

Once an approved return has been received and inspected, eligible refunds will be processed back to the original payment method.

Please allow approximately 5–10 business days after approval for your financial institution to process the refund.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for all costs of returning the product to Maison Blanc, including delivery/freight fees to send the item back to us. This cost is in addition to the 25% restocking fee noted above and is non-refundable. This does not apply where a product is faulty, damaged on arrival, incorrectly supplied, or otherwise covered by the Australian Consumer Law — in those cases, Maison Blanc covers the return freight.