Do you ship across the United States?
Yes. We offer complimentary standard shipping to eligible addresses within the contiguous United States. For Alaska, Hawaii, US territories or addresses with limited carrier access, please contact us before ordering to confirm service.
Is standard shipping complimentary?
Yes, standard shipping is complimentary on eligible US orders.
How are orders fulfilled?
Every order is carefully coordinated by our team, with our trusted logistics partners managing transportation and delivery to your nominated address.
How long does delivery take?
Delivery timing varies depending on product availability, production requirements and your destination. We'll keep you updated as your order progresses rather than quote a fixed timeframe upfront.
Can I track my order?
Yes — tracking details are provided once your order has dispatched, where supported by the carrier handling your shipment.
Do you operate a US showroom?
Our showroom is located in Melbourne, Australia. We don't currently have a US showroom, but our team is happy to answer questions about any piece — just reach out and we'll provide more information.
Are all prices displayed in USD?
Yes. When you shop on maisonblancliving.com, all prices are shown in USD.
Are customs duties included?
Customs duties and import charges are the customer's responsibility unless we've confirmed otherwise in writing for your specific order. Please contact us before ordering if you'd like this confirmed for your destination.
Can I customise my furniture?
Many of our pieces offer bespoke options. Use the enquiry button on the relevant product page, or contact our team directly, to discuss customisation.
Can I select my natural stone slab?
For select pieces, personally selected stone slabs may be available. Please contact our team to discuss availability for the piece you're interested in.
What is your return policy?
Eligible change-of-mind returns can be requested within 7 calendar days of your delivery date, with return freight payable by the customer. Full details are on our US Returns & Refunds page.
Who pays for return shipping?
For voluntary change-of-mind returns, the customer organises and pays return freight. This does not apply to items that arrive damaged, defective or incorrect — see our returns page for details.
What if my order arrives damaged?
Please contact our team as soon as you reasonably can, with photos and your order number, and we'll resolve it with our logistics partner. This is handled separately from our voluntary change-of-mind return process.
Do you offer warranties?
Please contact our team for current warranty information applicable to US orders.
What payment methods do you accept?
We accept major credit and debit cards along with other checkout payment options displayed at checkout.
Do you offer trade pricing?
Yes — visit our Trade page or contact us to discuss our trade program.
How can I contact Maison Blanc?
You can reach our team via our Contact page.