US Shipping & Delivery

Maison Blanc offers complimentary standard delivery across eligible destinations in the United States.

Every order is carefully coordinated by our team, with our trusted logistics partners managing transportation and delivery to your nominated address. For larger furniture pieces, our team provides relevant delivery information and tracking details as your order progresses.

Delivery estimates vary depending on product availability, production requirements and destination.

Eligible shipping destinations

Complimentary standard shipping is available to eligible addresses within the contiguous United States. Please contact us before ordering to confirm service to Alaska, Hawaii, US territories, or any address with limited carrier access — we do not want to promise delivery we cannot confirm with our logistics partners.

Shipping exclusions

Some remote or limited-access addresses may not be eligible for standard delivery. If this applies to your address, our team will contact you after you place your order to discuss alternative arrangements.

Oversized and heavy furniture

Many Maison Blanc pieces — including natural stone tables, consoles and plinths — are substantial in size and weight. These items are handled through freight delivery rather than standard parcel courier.

Delivery to your address

Delivery is arranged to your nominated address at an accessible, ground-level entry point, subject to confirmed carrier service. Please ensure clear access is available on the scheduled delivery day.

Delivery access requirements

For oversized or heavy pieces, please let us know in advance about stairs, elevators, narrow doorways or other access considerations, so our logistics partners can plan accordingly.

Delivery appointments

For freight deliveries, our logistics partners will typically contact you to arrange a suitable delivery window ahead of time.

Tracking

Tracking details are provided once your order has dispatched, where supported by the carrier handling your shipment.

Dispatch versus delivery

Dispatch refers to when your order leaves our coordination point; delivery is when it arrives with you. Made-to-order pieces require production time before dispatch — your order confirmation and any follow-up communication will reflect this.

Inspection on delivery

Please inspect your item at the time of delivery where possible, before the carrier departs, and note any visible damage on the delivery paperwork if applicable.

Customs and import charges

Maison Blanc coordinates delivery to your address through our trusted logistics partners. Where applicable, any customs duties, import taxes or clearance charges are the customer's responsibility unless we have explicitly confirmed otherwise in writing for your order. We do not currently advertise duties-included (DDP) shipping — please contact us before ordering if you need this confirmed for your destination.

Damaged or missing shipments

If your order arrives damaged, or part of your shipment is missing, please contact our team as soon as possible with photos and your order number so we can resolve this with our logistics partner.

Delivery delays

Delivery timing can be affected by production schedules, carrier capacity, weather and other factors outside our control. We do not guarantee delivery by a specific date unless this has been separately confirmed in writing for your order.