Frequently Asked Questions
Delivery
How much is delivery?
Standard delivery is free, Australia-wide.
How long will my order take?
In-stock items dispatch within 1–3 business days, then typically arrive in 1–3 business days to metro areas and 2–5 business days interstate. Made-to-order and pre-order pieces take approximately 8 weeks.
Does standard delivery include assembly or room-of-choice placement?
No. Standard delivery is to your door or building entrance. For room-of-choice delivery and optional assembly, add White Glove Delivery where available.
Can I pick up from your showroom?
Yes, by appointment. Collect from 27 Central Ave, Sunshine VIC 3020, open 7 days, 9:00am–5:00pm, by appointment only.
Will my furniture fit through my door?
Please measure your full delivery path before ordering — doors, hallways, lifts, stairs and the room itself. See our delivery access guide.
Natural stone
Is your stone furniture real natural stone?
Yes. Maison Blanc stone furniture is made from genuine natural marble and travertine.
Why doesn't my piece look exactly like the photo?
Natural stone varies from piece to piece. Colour, veining, mineral markings, pores and texture are natural characteristics and part of the stone's beauty — not faults. Your piece will have its own individual character.
How do I care for natural stone?
Clean with a soft cloth, warm water and a mild pH-neutral soap; wipe spills promptly; avoid abrasive or acidic cleaners and direct heat. Full guidance is on our stone care page.
Warranty & returns
What warranty do you offer?
Every piece is covered by our Lifetime Structural Warranty, in addition to your rights under the Australian Consumer Law.
Can I return an item if I change my mind?
Yes — within 14 days, in original packaging and resalable condition, with no restocking fee. You cover return transport. See Returns & Refunds.
My order arrived damaged. What do I do?
Contact us within 24 hours with photos of the product, the damage and the packaging. For genuine faults we'll arrange a repair, replacement or refund and cover return costs.
Promotions
Can I use more than one discount code?
Discount codes can't be combined with another code. Discounts apply to sale items unless a promotion says otherwise, and delivery upgrades are excluded from product discount codes unless stated. Promotions don't affect your consumer rights.
Contact
Email is the fastest way to reach us: contact@maisonblancliving.com.au. You can also call 0403 756 077, or visit the showroom at 27 Central Ave, Sunshine VIC 3020, open 7 days, 9:00am–5:00pm, by appointment only.