Returns & Refund Policy

We want customers to feel confident when purchasing from Maison Blanc.

Change of Mind

Change-of-mind return requests may be made within 14 days of delivery or collection.

To qualify for a change-of-mind return, the product must be:

• unused

• undamaged

• unassembled where applicable

• in resalable condition

• returned with its original packaging

• returned with all components and accessories

Maison Blanc must approve the return before the product is returned.

Customers are responsible for the cost of return freight for change-of-mind returns.

A 15% restocking fee may apply to approved change-of-mind furniture returns to cover inspection, handling, repackaging and administration.

Original delivery charges are non-refundable for change-of-mind returns.

Items Not Eligible for Change-of-Mind Returns

Change-of-mind returns are not available for:

• custom products

• made-to-order products

• specially ordered products

• personalised products

• clearance or final-sale products where clearly disclosed before purchase

• products that have been used

• products damaged after delivery

• products returned without sufficient original packaging where this prevents safe resale

Nothing in this policy limits any rights available to customers under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If a product is faulty, significantly damaged on arrival, incorrectly supplied or otherwise covered by the Australian Consumer Law, Maison Blanc will provide the remedy required under applicable Australian consumer law.

Depending on the circumstances, this may include:

• repair

• replacement

• refund

Where Maison Blanc is responsible for the issue, customers will not be required to pay return freight where they are legally entitled to have that cost covered.

Natural Stone

Marble, travertine and other natural stone products are made from natural materials.

Natural characteristics may include variations in:

• colour

• veining

• pattern

• texture

• pores

• surface characteristics

These variations make each natural stone piece unique and are not automatically considered manufacturing defects.

This does not exclude genuine faults, defects or damage.

Refund Processing

Once an approved return has been received and inspected, eligible refunds will be processed back to the original payment method.

Please allow approximately 5–10 business days after approval for your financial institution to process the refund.

Contact

For returns, damaged items or refund enquiries:

Maison Blanc
27 Central Ave, Sunshine VIC 3020
0403 756 077
contact@maisonblancliving.com.au

Nothing in this policy excludes, restricts or modifies rights available under the Australian Consumer Law.