Customer care
Returns & Refunds
How returns work, and what to do if something isn't right.
Change-of-mind returns
Contact us within 7 days of delivery or collection. Pieces must be unused, undamaged and in their original packaging, and the return must be approved before it's sent back. A 15% restocking fee applies, and return delivery is paid by you. Original delivery charges aren't refundable.
Not eligible for change of mind
Custom, made-to-order, specially ordered and personalised pieces, clearance or final-sale items, and pieces that have been used or damaged after delivery.
Damaged or faulty pieces
Contact us within 24 hours of delivery with photos. For genuine faults we'll arrange a repair, replacement or refund and cover the return costs.
Natural stone variation
Every piece of stone is unique. Variation in colour, veining and texture is part of its character and isn't a fault.
Refund timing
Once an approved return is received and inspected, your refund is processed to the original payment method. Allow 5–10 business days for your bank to process it.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law. Read the full refund policy.