Shipping policy
Shipping & Delivery
Our pieces are hand-selected in limited quantities. Batches often sell out before they arrive into our warehouse, so we recommend placing an order as soon as possible to secure your chosen pieces.
Below is a guideline on shipping options and timelines.
Shipping Information
Shipping timeframes are dependent on a variety of factors. An estimated timeframe specific to your items will be shown in the cart before your order is placed. We aim to meet these projected dates, however actual delivery may occur within a reasonable period outside of the estimated timeframe.
For designs that are In Stock: For orders that contain only in stock items, these will leave our Melbourne warehouse within 1-5 business days.
If your order has designs that are In Stock & on Pre Order: For orders that contain both in stock and preorder items, we will hold your full order until all pieces are in stock and then deliver as one shipment. If you require in stock items to be shipped first, please place separate orders for the in stock and preorder items.
For designs that are on Pre Order: For orders that contain only preorder items, an estimated arrival timeline will be displayed on the product page and in your order confirmation email. This is the expected arrival date to our Melbourne warehouse, it is not an estimated delivery date. Once preorder items arrive at the warehouse, they are immediately sent for processing and shipping.
Shipping Services
Available shipping options are displayed in the shipping calculator in the cart and at checkout. Prices and availability are dependent on the volumetric weight of the order and the delivery address.
Lite Delivery [TNT/Fedex]
This service includes an email notification with a tracking link. A preferred delivery date or time cannot be selected. Small items will be delivered to the front door or lobby where possible, and large items will be delivered to the kerbside. In the instance of multiple item orders, the shipment may be split and items may arrive separately. This service is recommended for smaller items, tight delivery requirements or regional areas. Estimated delivery timeframe: 1–7 business days.
Standard Delivery [Designer Transport]
This service includes an SMS to select a preferred delivery date. A 3–4 hour window will be provided the day before the scheduled date and a live tracking link will be provided on the morning of your delivery. Designer Transport can deliver between 7am and 5pm. There must be someone present to sign for the delivery. The order will be delivered to your selected room but does not include installation, assembly or rubbish removal. Estimated delivery timeframe: 4–10 business days.
Premium Delivery [Designer Transport]
This service includes an SMS to select a preferred delivery date, a 3–4 hour window the day prior, and a live tracking link on the morning of delivery. Items will be delivered to your room of choice, assembled if required, installed, and all rubbish will be removed. Recommended for larger marble pieces. Estimated delivery timeframe: 4–10 business days.
Standard Delivery [Pedemonts] WA & SA only
This service includes a phone call the day prior to confirm your delivery date and time window. Deliveries are made Monday to Friday between 7am and 3pm. Someone must be present to receive the order. Your items will be carried into your home by a 2-person team and delivered to your room of choice. Does not include installation, assembly, or packaging removal. Estimated delivery timeframe: 10–15 business days from dispatch.
Rural Deliveries
If there are no delivery options available at checkout or you live in a rural area, please contact our team at hello@maisonblanc.com.au for assistance.
Access Requirements
Prior to placing your order, it is your responsibility to ensure there is sufficient access to deliver the piece to your property. This includes entryways, doorways, lifts, stairwells, overhead signage and any tight turns into your room of choice. If the piece cannot be delivered due to inadequate access, you will be liable for return shipping costs along with an applicable restocking fee. Packaging dimensions and weights can be found on the Product Specification Sheet on each product page. You must be present at the time of delivery to provide clear access. Delivery partners are unable to wait if you are not present on their arrival.
Storage
If you would like us to store your order for a future delivery date, we offer four weeks complimentary storage. After this period, it is charged at $20 per week. Storage can be added to your order at checkout and amended at any time by logging into your account. Please note that if your intent to store items upfront is not specified and the order is dispatched, the order cannot be held retrospectively and you will be required to accept the delivery.
International Delivery
At this stage, we offer domestic shipping to Australia only. We are currently unable to provide international delivery. You are welcome to use a freight forwarding service, however we are unable to assist with the organisation of this process or recommendation of any external companies.
Peak Periods
During high volume periods, such as sales or promotions, there may be delays to estimated processing and shipping timeframes.
Other Shipping Information
If you miss your delivery, you will be charged a re-delivery fee. Upon delivery, please open items carefully and retain the product packaging until you are 100% happy with your order. Items without packaging cannot be returned under our Change of Mind returns policy. If you have any questions about our shipping services, please reach out to our team at hello@maisonblanc.com.au and we'd be happy to help.