Shipping policy

Shipping & Delivery Policy

Maison Blanc delivers furniture throughout Melbourne and selected locations across Australia.

Showroom Collection

Complimentary collection is available from:

Maison Blanc
27 Central Ave
Sunshine VIC 3020

Customers will be contacted once their order is ready for collection. Please do not attend for collection until confirmation has been received.

Melbourne Metro Delivery

Delivery is available throughout metropolitan Melbourne.

Delivery costs may vary depending on:

  • delivery postcode

  • product size

  • order size

  • access and delivery requirements

Where supported, delivery charges will be displayed at checkout. Where an automatic rate cannot be calculated, Maison Blanc may contact the customer to confirm delivery arrangements or provide a delivery quote.

For products currently in stock, Maison Blanc aims to arrange dispatch within approximately 1–3 business days.

Large furniture deliveries may require a scheduled delivery appointment.

Estimated delivery times after dispatch are approximately:

  • Melbourne Metro: 2–7 business days

  • Regional Victoria: 3–10 business days

  • Interstate Metro Areas: 5–12 business days

  • Regional Interstate: Varies by location

These timeframes are estimates only and may vary due to carrier availability, public holidays, weather, remote locations or circumstances outside Maison Blanc's reasonable control.

Regional & Interstate Delivery

Delivery is available to selected regional and interstate locations across Australia.

Delivery costs depend on factors including:

  • postcode

  • product dimensions

  • order size

  • carrier requirements

Where an automatic delivery rate is not available, Maison Blanc may contact the customer with a delivery quote before dispatch.

Delivery Access

Customers are responsible for ensuring that purchased furniture can safely fit through all required access points, including:

  • doors

  • hallways

  • staircases

  • lifts

  • entrances

  • other access points

Please check product dimensions carefully before ordering.

Additional delivery charges may apply where:

  • access requirements were not disclosed before delivery

  • unusual or additional handling is required

  • additional labour is required

  • a second delivery attempt is required because nobody is available to receive the order

Inspecting Your Delivery

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, faulty or incorrect, contact Maison Blanc as soon as possible at:

contact@maisonblancliving.com.au

Please include where relevant:

  • your order number

  • a description of the issue

  • photographs of the product

  • photographs of the packaging

Please do not dispose of packaging for a damaged product until Maison Blanc has reviewed the matter.

Contact

For delivery enquiries:

Maison Blanc
27 Central Ave, Sunshine VIC 3020
0403 756 077
contact@maisonblancliving.com.au